Return & Refund Policy

Our Commitment to You

At 【请替换：店铺名称】, we want you to be completely satisfied with your purchase. If for any reason you are not happy with an item, we are here to assist you. Please review the details below regarding returns, refunds, and our process for making it as smooth as possible.

Return Eligibility

We accept most returns within 30 days of delivery. To be eligible for a return, items must meet all the following criteria:

Be in original, unused condition with all tags and packaging intact.
Not be marked as “final sale” items on the product page.
Be returned within 30 days from the date you received the order.

Please note: Personalized or custom-made items are not eligible for returns unless defective or damaged.

How to Initiate a Return

Contact Customer Service: Email us at 【请替换：客服邮箱】 or use the contact form on our website at 【请替换：店铺域名】. Please include your order number and reason for the return.
Return Authorization: Our team will review your request and provide you with a Return Authorization (RA) number along with detailed return instructions.
Ship the Item: Once you receive the RA number, securely package your item—preferably in the original packaging—and ship it back to us. Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for your return shipment.

Refund Processing

After we receive and inspect your returned item, we will process your refund to the original payment method. Refunds typically take 7-10 business days to appear on your account depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to a defective, damaged, or incorrect item.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of delivery. Include a description and photos of the issue. We will provide a full refund or exchange at no additional cost to you.

Exchanges

You may exchange items for a different size or color as long as the item is unused and returned within the 30-day return window. Follow the standard return process, and once we receive your returned item, we will ship your exchange.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Personalized or custom-made products (unless defective or damaged)
Gift cards
Intimate apparel and swimwear (unless unworn with tags attached)

Final Sale Items

Some products are marked as “final sale” and are not eligible for return or exchange. These items will be clearly identified on the product page.

Order Cancellation

Orders can be canceled within 24 hours of placement. Please contact us promptly at 【请替换：客服邮箱】 if you wish to cancel your order. After this window, we may have already begun processing and shipping your order.

Shipping Timeframes

Order processing typically takes 2-4 business days. Shipping generally takes 7-15 business days depending on the destination and shipping method. Shipping fees are calculated and displayed at checkout.